Returns & Exchanges
Shearwater Research Inc is committed to providing the highest quality dive instrumentation; if you are not completely satisfied with your purchase, you may return or exchange your product within 30 days of receipt provided it is in new, unused condition with original packaging.
Initiate Return Request
Contact our support team or log into your account portal to submit a Return Merchandise Authorization (RMA) request for your dive computer or accessory.
Secure Packaging
Carefully pack your item in its original box, ensuring all manuals, charging cables, and straps are included to prevent damage during transit.
Ship to Service Center
Affix the provided RMA label to your package and ship it via a tracked carrier to our designated regional service center for inspection.
Inspection and Refund
Once our technicians verify the unit's condition and functionality, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing